Last Updated: 9 July 2026
1. Introduction
Welcome to Caden Ventures (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights when you visit our website or use our services.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Discord username
- Company or community name
- Billing information
- Information submitted through contact forms
- Project requirements and communications
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide our services
- Process payments
- Respond to enquiries
- Deliver completed projects
- Communicate regarding your order
- Improve our website and services
- Prevent fraud, abuse, and unauthorised access
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Payments
Payments are processed securely through trusted third-party payment providers.
Caden Ventures does not store your debit card, credit card, or banking information on its servers.
Payment information is handled directly by the selected payment provider in accordance with their own privacy policies and security standards.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may no longer function correctly.
6. Third-Party Services
We may use third-party providers to help operate our business, including:
- Payment processors
- Website hosting providers
- Analytics services
- Email providers
- Customer support platforms
These providers receive only the information necessary to perform their services on our behalf.
7. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or online storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Request a copy of your personal data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our services are not intended for children under the minimum age required by applicable law to consent to data processing.
We do not knowingly collect personal information from children without appropriate legal authorisation.
11. International Users
Our services are available worldwide.
By using our website, you acknowledge that your information may be processed and stored in countries that may have different data protection laws than your own.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Caden Ventures
Email: info@cadenventures.com
14. GDPR Compliance
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data only where we have a lawful basis to do so, including:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
Where applicable, you may exercise your rights under the General Data Protection Regulation (GDPR) and the UK GDPR.
15. POPIA Compliance
For users located in South Africa, Caden Ventures processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
You may request access to your personal information, request corrections, object to certain processing activities, or lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.